Returns & Refunds
We want you to love your ARWELY pieces.
If something isn’t right with your order, please contact us and we’ll help you with the next steps.
Returns
Eligible items may be returned in accordance with our return policy.
To be eligible for a return, items should generally be:
- unworn
- unused
- in their original condition
- returned with their original packaging where applicable
Final eligibility and the applicable return window will be stated in our published return policy.
Personalized items
Personalized, engraved or made-to-order pieces may not be eligible for standard returns unless they arrive damaged, defective or applicable consumer law provides otherwise.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us as soon as possible.
Please include:
- your order number
- a description of the issue
- clear photos where relevant
We’ll review the situation and help find an appropriate solution.
Refunds
Once an approved return has been received and inspected, the refund will be processed to the original payment method where applicable.
Processing times may vary depending on your bank or payment provider.
Contact
For return enquiries: